Similar experience with SylCount "support" here. When it came time to reclaim my second license copy (due to a fried backup computer, now replaced), they gave me their "verbal equivalent of a shoulder shrug," as Julie so aptly put it, and left me hanging. They told me to wait until I got a replacement computer, which I did, after which they basically said, "Too late. Can't help you. We've moved on, so buy our new version." No way. Any new software will be something else -- anything else.